Police High Intensity Use

The recent College of Policing report, Managing Persistent, Regular, and Vulnerable Callers calls for each Force to have a mechanism in place to address avoidable police contacts and better meet the needs of vulnerable people. Setting up a High Intensity Use (HIU) service or training existing staff in the principles of HIU is a robust way of supporting this ask.

The Switch Model is a brilliant way of switching mindsets and behaviour of people who do things in a repeated and frequent manner. But first we must start with changing our own.

Every area in the country has a significant challenge with high intensity use (HIU). In response, Rhian Monteith founded the HIU programme over a decade ago and is the leading provider of HIU training, mentoring and coaching services in the UK.

Helping to set up over 100 HIU services, Rhian is the national specialist in the field of HIU, showcasing incredible results for both vulnerable people and organisations under pressure. ‘High Intensity’ is the effort we put into people.

Applying Switch Model principles through the HIU training, mentoring and coaching programme demonstrates results of up to:

89% reduction in 999 calls

84% reduction in A&E visits releasing staff time

300-400% Return of Investment

People supported by HIU programmes report:

93% increase in self-management 

89% improved wellbeing

92% more confidence

34% more in control of their financial position

67% less lonely……. making change sustainable.

Support to set up an HIU service from scratch, right through to 6 months post service launch.

• Robust training for existing policing programmes supporting frequent callers.
• Start-up workshop to launch the new service, signifying organisational commitment to prioritising people over punishment.
• Classroom training day to learn techniques on how to change mindsets and behaviours – our own and the client group.
• 1:1 mentoring days with the HIU team, visiting HIU clients in their own homes or community.
• Six months 1:1 and group coaching calls with case reviews and problem solving.
• Evaluation and report writing support.